DELIVERY & RETURNS
We founded Big Country Store with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience.
Find out more about our no-nonsense delivery and returns policies for your peace of mind.
DELIVERY RATES
Simple and Fair
England and Wales
Order over £40 FREE DELIVERY | Order under £40 only £3.99 DELIVERY
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Scotland and Northern Ireland
Order over £75 FREE DELIVERY | Order under £75 only £5.99 DELIVERY
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Other UK Regions including Scottish Islands, Isle of Man, Isle of Wight, Isles of Scilly
All orders only £7.99 DELIVERY
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International Orders, Including Channel Islands and Republic of Ireland
Price on application. Contact us with the delivery Postcode/Zip Code and the items you need.
We will find the best rate for your region.
OUR SHIPPING POLICY
What You Need to Know
Orders are dispatched within 2 working days (Monday-Friday excluding bank holidays) under normal circumstances. You will receive notification by email if there are any unforeseen delays. We use a variety of tracked courier services, who will deliver within 2 to 5 working days from dispatch for standard delivery services. Upgrades may be available at the time of placing your order. Tracking numbers are be available on your order, but if you need to query your delivery you can contact us below.
RETURNS
How It Works
Returns are accepted by prior arrangement.
You should complete a Return Request Form using the button below within 14 days of receipt of your order.
Please await your RMA (Return Merchandise Authorisation) Reference Number.
Goods must be returned via tracked delivery within 14 days of notification. Where possible the item should be unused and in its original, undamaged packaging. Your statutory rights are not affected by this policy. Certain items may be exempt from this policy - for example software where the packaging has been opened or security seals broken, or specific clothing items.
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If you believe your item is faulty please state the problem clearly in your email, providing images where appropriate. If it has been more than 30 days since purchase and the item is covered by a manufacturers warranty, you will be directed to contact them in line with the terms of that warranty. Your statutory rights are not affected by this policy.
OUR TERMS & CONDITIONS
Important Information
Big Country Store, Big Equestrian and Big Hobbies are brand names of Biggi UK Ltd.
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Our full Terms & Conditions of Sale can be found here. This covers your whole experience with us. If you have any questions please email sales@bigcountrystore.co.uk and we will be happy to assist.