OUR STORE POLICIES
We founded Big Country Store with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more.
OUR SHIPPING POLICY
What You Need to Know
Orders are dispatched within 2 working days (Monday-Friday excluding bank holidays) under normal circumstances. You will receive notification by email if there are any unforeseen delays. We use a variety of tracked courier services, who will deliver within 2 to 5 working days from dispatch for standard delivery services. Upgrades may be available at the time of placing your order. Tracking numbers may be available on your order, but if you need to query your delivery you can contact us below, or by email - sales@bigcountrystore.co.uk
RETURNS
How It Works
Returns are accepted by prior arrangement. This notification must be sent to sales@bigcountrystore.co.uk within 14 days of receipt of your order, and the goods must be returned via tracked delivery within 14 days of notification. Where possible the item should be unused and in its original, undamaged packaging. Your statutory rights are not affected by this policy. Certain items may be exempt from this policy - for example software where the packaging has been opened or security seals broken, or specific clothing items.
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If you believe your item is faulty please state the problem clearly in your email, providing images where appropriate. If it has been more than 30 days since purchase and the item is covered by a manufacturers warranty, you will be directed to contact them in line with the terms of that warranty. Your statutory rights are not affected by this policy.
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Full details can be found in our Terms & Conditions.
OUR TERMS & CONDITIONS
Important Information
Big Country Store, Big Equestrian and Big Hobbies are brand names of Biggi UK Ltd. Our full Terms & Conditions of Sale can be found here. This covers your whole experience with us. If you have any questions please email sales@bigcountrystore.co.uk and we will be happy to assist.
OUR PRIVACY POLICY
Your Data is Secure
This privacy policy sets out how use and protect any information that you give us when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this policy. Please note that we DO NOT store any payment details on our site. Payments are processed via our preferred suppliers PayPal (account not required) or Klarna.
We may update this policy from time to time, so please check this page for the most recent version.