All orders are dispatched on a tracked courier. Orders over £50 with a Standard UK delivery address qualify for FREE Standard Delivery. Full details can be found on the Delivery & Returns page.
Pre-order items delivery date is subject to change. When you pre-order an items we may take a small non-refundable deposit to secure your order. 3-5 days prior to our confirmed delivery date we will send you an email for the balance payment. We will hold your allocation for a maximum of 14 days. If payment is not made we reserve the right to release the stock for sale.
We are confident you will be very happy with your order, however if you are not completely satisfied with your purchase please contact us within 14 days of receiving your order. Unwanted items should be returned in their original condition, complete with packaging. The return of the goods is the customers responsibility and should always be done on a tracked service. The goods must be sent within 14 days from confirmation of your Return from us. Statutory rights are not affected.
We accept payment by major credit/debit cards and PayPal. All payments are processed securely by PayPal. Your security is paramount to us. Our store is protected with the highest level of security. We do not store your payment details. If you are concerned for any reason please contact us immediately. Please note that we will never call you to ask for your card details.
If your order is a pre-order item, please note the deposit is used to secure your allocation and is non-refundable. By making a deposit you are committing to buy the product. 3-5 days before the release date you will receive an email requesting payment be made for the balance. This must be made within 14 days otherwise you may lose your allocation. If for any reason outside of our control we are unable to fulfil your order your deposit will be refunded.