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Free UK Mainland Delivery On Orders Over £50
Tracked deliveries on All orders

Delivery & Returns

Orders are despatched within the stated times up to 12pm (Mon-Fri excluding bank holidays) for in stock items. Orders over £50 (inc.VAT) to Standard Mainland England, Wales and Scottish Lowlands qualify for FREE 3-5 day delivery service. Shipping costs start from £3.99 (including VAT) and are dependant upon delivery postcode. Up to date calculations available on the checkout page. Premium services are also offered for Next Day delivery where available.

International shipping is currently not offered on site, however you can email your enquiry to sales@bigcountrystore.co.uk with the items you would like to order, and the delivery address and we can get a quote for you and raise an invoice.

Returns are accepted by prior arrangement. This notification must be within 14 days of receipt of your order, and the goods must be returned via tracked delivery within 14 days of notification. Your statutory rights are not affected by this policy. Certain items may be exempt from this policy where the packaging has been opened or security seals broken - for example software or specific clothing items.

Extended Delivery Areas

Northern Ireland (BT Postcode): £7.99
Scottish Highlands and Islands: £7.99
(Postcodes AB31-38, AB41-45, AB55-56, HS1-9, IV, FK17-21, KA27-28, KW0-17, PA20-78, PH15-18, PH19-99, ZE)
Isle of Man, Isle of Wight and Scilly Islands: £9.99
Jersey and Guernsey (JE and GY Postcodes): POA, please email sales@bigcountrystore.co.uk with the items you would like to order

Standard Delivery usually takes 3-5 working days, however this is not guaranteed. If you require guaranteed delivery please choose the correct delivery option. Please note, next day delivery activates once your order is dispatched. If you do not receive your goods in the expected quoted times, please contact us immediately. If goods are received damage you MUST report this immediately (within 48 hours) and please take photos and the parcel as it was received any any product damage.

Pre-order items delivery date is subject to change. When you pre-order an item we take payment up front to secure your order. If for any reason we are unable to fulfil your pre-order item we will refund you in full.

We are confident you will be very happy with your order, however if you are not completely satisfied with your purchase please contact us within 14 days of receiving your order. Unwanted items should be returned in their original condition, complete with packaging. The return of the goods is the customers responsibility and should always be done on a tracked service. The goods must be sent within 14 days from confirmation of your Return from us. Statutory rights are not affected.

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