Delivery & Returns

Orders are despatched within the stated times up to 2pm (Mon-Fri excluding bank holidays) for in stock items. Shipping to Standard Mainland UK addresses (exceptions below) is £3.99. This is a standard 3-5 day delivery service. Orders over £50 (inc.VAT) qualify for FREE Standard Delivery. Premium services are offered for Next Day delivery.

International shipping is currently not offered on site, however you can email your enquiry to sales@bigcountrystore.co.uk with the items you would like to order, and the delivery address and we can get a quote for you and raise an invoice.

Returns are accepted by prior arrangement. This notification must be within 14 days of receipt of your order, and the goods must be returned via tracked delivery within 14 days of notification. Your statutory rights are not affected by this policy. Certain items may be exempt from this policy where the packaging has been opened or security seals broken - for example software or specific clothing items.

Extended Delivery Areas

Northern Ireland (BT Postcode): £4.99
Scottish Highlands and Islands: £5.99
(Postcodes AB31-38, AB41-45, AB55-56, HS1-9, IV, FK17-21, KA27-28, KW0-17, PA20-78, PH15-18, PH19-99, ZE)
Jersey and Guernsey (JE and GY Postcodes): £30.00

Standard Delivery usually takes 3-5 working days, however this is not guaranteed. If you require guaranteed delivery please choose the correct delivery option. Please note, next day delivery activates once your order is dispatched. If you do not receive your goods in the expected quoted times, please contact us immediately. If goods are received damage you MUST report this immediately (within 48 hours) and please take photos and the parcel as it was received any any product damage.

Pre-order items delivery date is subject to change. When you pre-order an items we take a small non-refundable deposit to secure your order. 3-5 days prior to our confirmed delivery date we will send you an email for the balance payment. We will hold your allocation for a maximum of 14 days. If payment is not made we reserve the right to release the stock for sale.

We are confident you will be very happy with your order, however if you are not completely satisfied with your purchase please contact us within 14 days of receiving your order. Unwanted items should be returned in their original condition, complete with packaging. The return of the goods is the customers responsibility and should always be done on a tracked service. The goods must be sent within 14 days from confirmation of your Return from us. Statutory rights are not affected.

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